General Conditions of Sale
1.1 In these Conditions:
1.1.1. Australian Consumer Law means the law as set out in Schedule 2 of the Competition and Consumer Act 2010;
1.1.2. Company means GSM Electrical (Australia) Pty Ltd (ABN: 38 603 377 484);
1.1.3. Contract means any contract for the sale and purchase of the Goods evidenced by acceptance of any order from the Customer by the Company;
1.1.4. Customer means the purchaser of any goods from the Company;
1.1.5. Consumer means a “consumer” as that term is defined in Section 3 of the Australian Consumer Law;
1.1.6. Consumer Contract means a contract for the purchase of Goods by the Customer as a Consumer;
1.1.7. Consumer Guarantees means the guarantees under the Australian Consumer Law;
1.1.8. Effective Date means 23rd March, 2015;
1.1.9. Goods mean any products purchased by the Customer from the Company from time to time including any components of such products;
1.1.10. GSM Electrical Warranty means the warranty given by the Company in clauses 8 and 9;
1.1.11. Implied Terms means any guarantees, conditions, warranties or other terms implied by any Australian Commonwealth, State or Territory laws (excluding the Australian Consumer Law), or the laws of any other jurisdiction;
1.1.12. Owner has the meaning set out in clause 8.4;
1.1.13. PPSA means the Personal Property Securities Act 2009;
1.1.14. any expressions defined in the A New Tax System (Goods and Services Tax Act) 1999 has the meaning given to it in that Act.
1.2. Nothing in these Conditions excludes, restricts or modifies any conditions, warranty, guarantee, right or remedy implied by law (including under the Competition and Consumer Act 2010) except to the extent permitted by law.
2.1. These Conditions apply to all Goods supplied by the Company as from the Effective Date and the Customer is deemed to have read and agreed to these conditions prior to the placing of any order for the Goods.
2.2. These Conditions prevail over all inconsistent conditions of the Customer’s order, unless the Company expressly agrees otherwise in writing.
2.3. The Company reserves the right to vary these Conditions with effect from the date of notification of such variations to its customers.
2.4. No promise, representation or undertaking in relation to these Conditions binds the Company unless the Company expressly agrees otherwise in writing.
3. SHORTAGES AND TRANSIT DAMAGE ETC
3.1. The Customer waives any claim for shortage of any Goods delivered or for any damage caused to the Goods while in transit to the Customer, if a claim is not lodged with the Company within seven days from the date of receipt of the Goods by the Customer.
4. SPECIFICATIONS, DRAWINGS, ETC
4.1. Except where Goods are purchased under a Consumer Contract, all specifications, drawings, data and particulars regarding the Goods provided by the Company are approximate only and the Customer waives any claim for failure of the Goods to conform to such specifications, drawings, data or other material.
5.1. Except where the Goods are purchased under a Consumer Contract, any performance figures given by the Company in relation to the Goods are estimates only and the Customer waives any claim for the failure of the Goods to attain such figures unless the performance of the Goods is expressly guaranteed in writing by the Company. Any such written guarantee is subject to recognised manufacturing variations and tolerances applicable to the Goods.
6. DELIVERY OF GOODS
6.1. Any delivery times advised by the Company to the Customer are estimates only and the Company is not liable for late delivery or non‐delivery.
6.2. The Customer may cancel an order for Goods purchased under a Consumer Contract if the Company is unable to deliver the Goods within 30 days of any agreed delivery date. Where Goods are purchased other than under a Consumer Contract the Customer may only cancel an order with the agreement in writing of the Company.
6.3. Except for a Consumer Contract:
6.3.1. No delay in delivery or despatch of the Goods shall relieve the Customer of its obligations to accept or pay for the Goods;
6.3.2. The Company reserves the right to deliver by portion and delivery by portion shall not entitle the Customer to repudiate the Contract.
6.4. Delivery will be taken to have occurred when the Goods are off-‐loaded at the Customer’s premises or at such other delivery address as may be specified by the Customer or, where Goods are collected from the Company, upon collection by the Customer or the Customer’s agent.
6.5. If the Company in its absolute discretion agrees to deliver the Goods to a delivery address specified by the Customer which is not the address of the Customer’s premises, then the Customer must ensure that someone is present at the delivery address to unload and verify delivery of the Goods.
7.1. All Goods are at the risk of the Customer after delivery in accordance with clause 6.4.
8. GSM ELECTRICAL WARRANTY
8.1. Nothing in this clause 8 affects any person’s rights under the Australian Consumer Law. The benefits to any person under the GSM Electrical Warranty are in addition to the rights and remedies available under any Consumer Guarantees.
8.2. If the Company is not the actual or the deemed manufacturer of the Goods under the Australian Consumer Law, then the warranty of the actual manufacturer of the Goods is the only warranty given to any person in respect of the Goods and the GSM Electrical Warranty does not apply.
8.3. Subject to the other sub clauses of this clause 8 and to clause 9, the Company warrants that the Goods will be free of manufacturing defects and will perform to the Company’s specifications subject to the following clauses.
8.4. The benefit of the GSM Electrical Warranty extends only to the owner of the property in which the Goods are installed (Owner) for the duration of the relevant Warranty Period under clause 8.5.
8.5. The GSM Electrical Warranty commences on the date of purchase of the Goods and continues for the benefit of the Owner until the expiry of the following period (Warranty Period) according to the nature of the relevant Goods:
8.5.1 The standard warranty for all products is the expiry of one (1) year after the date of purchase or as specifically nominated in the installation and warranty instructions.
8.6. If within the Warranty Period a manufacturing defect is discovered in the Goods or the Goods fail to perform to the Company’s specifications as a result of some defect in material or workmanship in the Goods then the Company will, at its option, repair the Goods or supply replacement Goods free of charge.
8.7. The GSM Electrical Warranty will not apply to Goods:
8.7.1 Installed by any person other than a qualified tradesperson; or
8.7.2. Subjected to misuse, neglect, negligence or accidental damage; or
8.7.3. Operated in any way contrary to any operating or maintenance instructions; or
8.7.4. Improperly handled, installed or maintained, or
8.7.5. Altered or modified prior to or after installation.
8.8. The GSM Electrical Warranty does not apply to faulty or defective design of Goods unless the Company has designed the Goods and the Company expressly accepts responsibility for such design in writing. The Australian Consumer Law requires the inclusion of the following statement with the GSM Electrical Warranty in any Consumer Contract:
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
9. CLAIMING UNDER THE GSM ELECTRICAL WARRANTY
9.1. In order to make a claim under the GSM Electrical Warranty, the Owner must:
9.1.1. contact the Company to obtain a Returned Goods Authorisation Number for the Goods and to be notified of the Company’s return address for the Goods by:
184.108.40.206. Calling 1300 301 838;
220.127.116.11. Faxing to the attention of GSM Electrical on 1300 301 778;
18.104.22.168. Emailing to the applicable GSM Electrical; firstname.lastname@example.org;
9.1.2. Return the Goods to the return address notified by the Company together with all accessories, instructions, specifications or other material supplied with the Goods and a notice in writing:
22.214.171.124. Stating the Returned Goods Authorisation Number for the Goods;
126.96.36.199. Describing in detail the defect or fault in the Goods;
188.8.131.52. Setting out the Owner’s contact details (including postal address, email address and telephone numbers at which the Owner can be contacted during usual business hours).
9.2. The Company will examine any returned Goods and if the Company determines that they are defective through no fault of the Owner and are otherwise undamaged, the Company will repair or replace the Goods in accordance with the GSM Electrical Warranty.
9.3. The Company will not accept any returned Goods which have not been returned strictly in accordance with the GSM Electrical Warranty.
9.4. The Company will notify the Owner whether it accepts the return of any defective Goods within a reasonable time of return.
9.5. The Owner will be responsible for all costs of returning Goods to the Company and for redelivery of the Goods (whether original or repaired and/or replacement Goods) by the Company and any other expenses of the Owner in claiming under the GSM Electrical Warranty.
9.6. The Company will not be responsible for any loss or damage to the Goods occurring while the Goods are in transit (either on return to the Company or upon redelivery to the Owner of the original or repaired and/or replacement Goods).
10. GENERAL LIMITATION ON LIABILITY
10.1. This clause 10 does not apply to Consumer Contracts.
10.2. The Company is not liable for any guarantee, warranty or representation as to the quality, performance, and fitness for purpose or otherwise of any Goods unless expressed in writing and signed on behalf of the Company and any such warranty or representation is limited to its express terms.
10.3. None of the Implied Terms apply to any Contract except to the extent that they cannot be lawfully excluded.
10.4. The Company’s liability for breach of any Contract or for breach of any Implied Terms which by force of law cannot be excluded from applying to any Contract is limited at the option of the Company to repairing or replacing Goods which have been found defective, or paying the cost of repairing or replacing Goods which have been found defective.
10.5. The Company is not liable in tort for any loss or damage suffered by the Customer or by any third party.
10.6. In no circumstance is the Company liable to the Customer or to any third party for any loss of profits, loss of anticipated savings, economic loss or interruption of business or for any indirect or consequential loss (Consequential Loss) arising out of the late delivery of Goods or any breach of the Company’s obligations under any Contract or Implied Terms and the Customer will keep the Company fully indemnified against any claim made against the Company for any Consequential Loss.
11. AUSTRALIAN CONSUMER LAW
11.1. Where the Contract under which the Customer purchases the Goods is a Consumer Contract i.e. where the Customer is a Consumer:
11.1.1. The Goods are purchased subject to the Consumer Guarantees;
11.1.2. If the Goods fail to meet any Consumer Guarantee, the Customer will be entitled to such rights and remedies as are permitted or provided in the Australian Consumer Law for such failure, to the extent that such rights and remedies cannot be lawfully excluded. This may include the right to reject or return the Goods and obtain a refund, have the failure remedied by repair or replacement/substitution or to receive compensation for any reduction in the value of the Goods below the price paid or payable for them;
11.1.3. The Customer may only exercise any right or remedy for breach of a Consumer Guarantee strictly in accordance with the rights and responsibilities of the Customer under the Australian Consumer Law;
11.1.4. Where the Goods are not of a kind ordinarily acquired for personal, domestic or household use or consumption, then, unless the Company is the manufacturer of the Goods under the Australian Consumer Law, the Company’s liability for breach of an Implied Consumer Guarantee is limited at the Company’s option to repairing or replacing the Goods, supplying equivalent goods or paying the costs of the repair or replacement of the Goods or of acquiring equivalent goods.
11.2. Where the Customer resupplies the Goods to a Consumer and the Goods are not ordinarily acquired for personal, domestic or household use or consumption the Company’s liability to the Customer in connection with any breach of a Consumer Guarantee in respect of the Goods is limited to paying to the Customer an amount equal to the cost of replacing the Goods, supplying equivalent goods or having the Goods repaired, whichever is the lower amount.
12.1. Subject to clause 12.2, all prices quoted for Goods are valid quotes for 30 days from the date of quotation and only for delivery and invoicing of the Goods within 60 days maximum from the date of acceptance of the quotation.
12.2. Quotations are based on current costs and unless the Company otherwise agrees in writing, are subject to amendment by the Company before or after the quotation is made to meet any rise and fall in such costs between the date of quotation and the date of delivery of the Goods.
12.3. The Company reserves the right to charge the Customer for any work undertaken and/or costs incurred as a result of the Customer varying its order or the Contract, correcting any errors or omissions referred to in clause 12.4, or requiring Goods urgently.
12.4. The Company will supply the Goods on the basis of the Customer’s order (whether written or oral). The Company will not be responsible for any errors or omissions in the supply of the Goods where those errors or omissions result wholly or partially from incomplete or unclear instructions in the Customer’s order.
12.5. Should there be any adjustments in quantities above or below the quantities ordered by the Customer and those set out in a quotation, then any such increase or decrease shall be adjusted on a unit rate basis according to the unit price set out on the invoice.
13.1. Unless otherwise stated, all prices quoted by the Company are exclusive of GST.
13.2. Subject to the Company providing a tax invoice, the Customer must pay to the Company the amount of any GST payable in respect of the supply of the Goods to the Customer at the same time that the purchase price for the Goods is payable.
14. CASH SALES
14.1. Where no Credit Application has been approved for the Customer, or approval of the Credit Application is withdrawn, the purchase price of the Goods must be paid in full on the date of order.
15. CREDIT PAYMENT
15.1. Where a Credit Application is approved for the Customer, the purchase price of the Goods is payable within seven days from the end of the month of date of invoice unless other terms of payment are expressly agreed with the customer.
15.2. The Company reserves the right to withdraw approval of a Credit Application for the Customer at any time by notice to the Customer.
15.3. The Company reserves the right to request such security or additional security for any credit arrangements with the Customer as the Company in its discretion thinks fit and is entitled to withhold supply of any Goods or credit arrangements until such security or additional security is provided by the Customer.
16. ADMINISTRATION FEE
16.1. The Company reserves the right to charge the Customer a reasonable administration fee for issuing duplicate invoices, statements or other documents requested by the Customer.
17.1. All amounts payable to the Company by the Customer must be paid in Australian dollars in any manner required by the Company in writing and in full without set-off on or before the due date for payment.
17.2. Any fluctuations in the value of Australian currency as from the date of invoice for the Goods are the responsibility of the Customer.
17.3. The Company reserves the right to charge interest at the rate of 12% per annum on all overdue amounts owing to it. Such interest will accrue daily and is payable on demand.
17.4. Any costs incurred by the Company in collecting or attempting to collect any overdue amounts (including any fees payable to a collection agency) must be paid by the Customer to the Company on demand.
17.5. Payment will not be taken to occur until all cheques tendered in discharge of amounts owing to the Company have been presented and cleared in full.
17.6. A 2% fee added to the overall payment amount if made by credit card (Amex not accepted). GSM Electrical reserves the right to increase credit card surcharge should associated merchant fees change.
18. TITLE TO GOODS
18.1. The legal and equitable title to and property in the Goods will not pass until the Customer has paid all moneys owed to the Company on any account whatsoever.
18.2. Until the Customer has paid all moneys owed to the Company:
18.2.1. The Company retains a purchase money security interest in the Goods and the proceeds of sale of the Goods under the PPSA;
18.2.2. The relationship of the Customer to the Company is as a fiduciary in respect of the Goods and accordingly:
184.108.40.206. The Customer must store the Goods in such a way that they can be recognised as the property of the Company;
220.127.116.11. Upon re-‐sale of the Goods by the Customer, the Company will have the right to trace the full proceeds of sale; and 18.104.22.168 The Customer must account to the Company for such proceeds of sale and the Company may recover from such proceeds of sale any moneys then owing to the Company on any account whatsoever;
18.2.3 The Company reserves the right to enter upon any premises for the purpose of repossessing the Goods without prejudice to any other rights of recovery available and the Customer grants the Company a licence to enter such premises for the purpose of exercising such right.
18.3. The Customer must do all things reasonably required by the Company in respect of the registration of the Company’s interest in the Goods under this clause or the enforcement of the Company’s rights under the PPSA in respect of the Goods.
19. RETURN OF GOODS SOLD
19.1. Nothing in this clause affects the Customer’s rights under the Australian Consumer Law or in respect of any breach of Warranty or Implied Terms.
19.2. The Customer may not return Goods specifically manufactured to the Customer’s order under any circumstances.
19.3. The Customer may only return Goods which are not specifically manufactured to the Customer’s order with the express approval of the Company given in writing (which may be withheld or given at the Company’s discretion).
19.4. Where the Company approves the return of Goods under clause 19.3, unless otherwise agreed in writing by the Company:
19.4.1 The Goods must be returned within 30 days from the date of delivery under cover of a Goods Return Note issued by the Company unused and in prime condition in their original packaging and together with all accessories, instructions, specifications or other material supplied with the Goods;
19.4.2. A handling fee of 35% of the invoiced price of the Goods returned will be charged to the Customer and deducted from the sum credited to the Customer on the return of the Goods;
19.4.3. The invoice number and delivery date of Goods returned must be supplied to the Company at the time of their return;
19.4.4. The Goods must be returned to the Company store nearest to the Customer.
20. DEFAULT BY THE CUSTOMER
20.1. If the Customer makes default in any payment, commits any act of bankruptcy or enters into liquidation whether voluntary or involuntary, the Company may at its discretion suspend deliveries or cancel any Contract so far as it remains unperformed without prejudice to its rights thereunder.
20.2. The occurrence of any such default will not prejudice the rights of the Company to recover any amounts due for Goods previously supplied to the Customer.
21. CANCELLATION OF ORDERS
21.1. The Company may cancel any Contract any time before Goods are delivered by giving written notice to the Customer. On giving such notice, the Company will repay to the Customer any sums paid in respect of the Goods. The Company will not have any other liability in respect of such cancellation.
21.2. Subject to clause 6.2, the Customer may not cancel a Contract at any time before delivery of the Goods except with the Company’s prior written consent.
21.3. In the event that the Customer cancels a Contract otherwise than under clause 6.2:
21.3.1. The Company may retain any deposit or other sums paid on account of the Goods; and
21.3.2. If payment for the Goods is not already made in full, the Customer will be responsible for any losses incurred by the Company in respect of such cancellation (including loss of profits, loss of anticipated savings, economic loss or interruption of business loss or other incidental, consequential or indirect damages).
21.4. In the event the Customer cancels a Contract under clause 6.2 the Company will repay to the Customer any sums paid in respect of the Goods. The Company will not have any other liability in respect of such cancellation.
22. GOVERNING LAW AND JURISDICTION
22.1. Every Contract (wherever made) is governed by the laws of South Australia and the parties submit to the jurisdiction of the courts of South Australia and the Federal Court of Australia (Adelaide Registry).
23.1. A Contract may be altered in writing signed by each party.
23.2. Unless otherwise provided, a party may in its discretion give (conditionally or unconditionally) or withhold any approval or consent under a Contract.
23.3. A party must not assign or otherwise deal with a Contract or any right under it without the written consent of the other party.
23.4. A Contract constitutes the entire agreement between the parties about its subject matter and supersedes any prior understanding, agreement, condition, warranty, indemnity or representation about its subject matter.
23.5. A waiver of a provision of or right under a Contract must be in writing signed by the party giving the waiver and is effective only to the extent set out in the written waiver.
23.6. The failure, delay, relaxation or indulgence by a party in exercising a power or right under a Contract is not a waiver of that power or right.
23.7. An exercise of a power or right under a Contract does not preclude a further exercise of it or the exercise of another right or power.
In these Conditions, unless the context otherwise requires:
24.1. Headings do not affect interpretation;
24.2. Singular includes plural and plural includes singular;
24.3. A reference to a party includes its executors, administrators, successors and permitted assigns;
24.4. A reference to a person includes a partnership, corporation, association, government body and any other entity;
24.5. A reference to legislation includes any amendment to it, any legislation substituted for it, and any subordinate legislation made under it;
24.6. A provision is not construed against a party only because that party drafted it;
24.7. An unenforceable provision or part of a provision may be severed, and the remainder of these Conditions continues in force, unless this would materially change the intended effect of these Conditions;
24.8. The meaning of general words is not limited by specific examples introduced by ‘including’, ‘for example’ or similar expression.
Send us a note to find out more so we can support your business
FLEXIBILITY, PASSION, PARTNERSHIP with the Gerard Family
As the company owner I have insisted we use Clipsal from day one, as I have always opted for quality equipment. I noticed your Trader products not long ago, and reluctantly broke the habit to try a box of your Puma double GPO’s. Since then I have now ordered and installed a number of your trade packs in our housing development work. I have installed your products in our high end residential jobs, including your new dimmers, and am looking forward to trying out your buffalo range with our industrial clients.
From a tradesmans point of view your products are second to none, you have fixed any minor issues your competitors still hadn’t, you have listened to the market and created something we have all been asking for. Fantastic!
We have also had clients commenting on how impressive the dimmers are. I am pleased to say you have earned our business and our stock is now Trader!
I hope the feedback is welcomed, and please keep doing what you guys are doing.
I am new to the industry and have had quite a few large quote requests lately for Trader items.
There has also been a growing interest into the automation, Zimi, technology and I found the information provided last night (Trader Unboxed Trade Show) to be very beneficial and will assist me greatly to do my job and support my customers request and enquiries – as well as some of my own purchases.
Thanks again to the gentlemen for last night, and all who assisted arranging the information evening. It’s always good to leave somewhere having gained knowledge and knowing my time was well spent - not wasted.
Finally someone’s prepared to take on board the needs/wants of the contractors. Trader lead the way with new design making the humble ‘surface socket’ easier and faster to use.
The Trader brand has been a real bonus to the electrical field. Especially, can I highlight the HYPP1GF (surface socket). These are perfect for retrofitting existing lighting where you pull out old downlights or changing over from a batten holder to downlight etc. The terminals are all in a row with a well thought insulation barrier which must be ‘clicked in’ before you can fit the base. Then there’s the ‘easy fit’ base. When I say easy fit, it’s easy to fit and to take off again should you need to. (hopefully no more screwdrivers through my hand trying to remove bottom plates etc). They easily fit through a normal downlight cut out, so you can work from a ladder instead of having to go in the roof, even with a few cables and cable ties attached etc. Circuit identification is becoming more and more important. Trader realise this and have added space on the front of the socket outlet to 2 – IPA labels visible even with a plug in the socket.
Thanks and well done Trader and I look forward to more great products in the future.
A&G Electrical Group Pty Ltd
Just wanted to say a massive thank you to Adam Boston from Adelaide. He is a fantastic tech support and really appreciate his professionalism toward my project I had up here at Barham.
"Hi Trader Team,
Aaron here from Redline Electrical. I thought you would appreciate this great feedback!
Thanks to Trader’s Powermesh, we were able to create multi-way switching to replace an underground cable fault without undertaking costly repairs to our client.
We installed both internal and external Powermesh switches, and created new 2- way switching to a Powermesh power point (via Behaviour Link) for garden lighting.
This also enabled our client to schedule timing for their garden lights and ability to have control via their mobile phones which blew our client away! Great product!”
Had a great solution for a customer recently ...
They had just had a pool built, they had to put the pump house in a certain area. It was a decent distance from being handy especially for the pool lights
... anyway we installed a Powermesh double power point, which had the pump in one side and lights in the other. That enabled us to set schedules on the pump and we put a powermesh light switch inside that was behavior linked to the other side of the GPO.
And just like that you can control it from the entry to the pool, via google and the app!
Haymans Electrical Wholesale Manager
I wanted to thank you and of course Simon for the awesome evening at the recent WA Trader Unboxed event. I found it quite liberating that companies like Trader are big enough to offer top products yet small enough to engage so personally.
I am blown away by Powermesh and have ordered a few bits to sample - recon this is going to be a game changer for my business.
If you see Simon please convey my thanks for a great evening at the Saint last night. Thanks
Colin le Roux